Last updated: 28th July 2026

1. Who we are

This website is operated by Little Natter Ltd (“we”, “us”, “our”), a limited company based in the United Kingdom.

2. These terms

These terms apply when you buy anything from littlenatter.co.uk. By placing an order you agree to them. Please read them before you buy — particularly section 6, which explains what you may and may not do with the files, and section 7, which explains why digital products cannot normally be refunded.

We may update these terms from time to time. The version that applies to your order is the one published when you placed it.

3. Our products

We sell digital products: single files that you download and open in a web browser. They are not physical goods and nothing is posted to you. They do not require an app, an account, or an internet connection once downloaded.

Every product has a free demo on this website. We strongly encourage you to try the demo before buying, so you know the product works on your device and does what you expect.

4. Placing an order

Adding an item to your basket is not an order. Your order is complete when you have paid and we have sent you a confirmation email. If we cannot fulfil an order — for example because of a pricing error or a payment problem — we will tell you and refund any payment taken.

You must be at least 18 years old to place an order.

5. Prices and payment

Prices are shown in pounds sterling (GBP) and include any tax due where applicable. Depending on where you live, VAT or an equivalent sales tax may be added or included at checkout at your local rate.

We take payment through Stripe and PayPal. We never see or store your card details.

6. What you can do with the files

When you buy a product you are buying a licence to use it, not ownership of it. Full details are in our Licence Terms, which form part of these terms. In short:

  • You may use it for your own family, on as many of your own devices as you like, print it as often as you like, and keep it forever.
  • You may not resell it, share it, upload it anywhere, give copies to friends, or use it commercially or across a nursery, school or clinical setting without a settings licence.

Please note: every file we sell is individually marked with the buyer’s name and order number. See section 6 of the Licence Terms for what this means and why we do it.

7. Cancellation and refunds

Because our products are digital and delivered immediately, you will be asked at checkout to confirm that you want your download straight away and that you understand you lose your 14-day right to cancel once the download begins. This is why the tick box at checkout is required.

This does not affect your rights if a product is faulty or not as described. Full details, including how to report a problem, are in our Refund Policy.

8. Downloads and access

Your download link is emailed to you and is also available in your account if you created one. Links are limited to a reasonable number of downloads and expire after a period, to discourage sharing. The file itself does not expire — once you have saved it, it is yours.

If your link has expired, you have lost your file, or you have changed device, email us and we will sort it out. We will not charge you again.

9. What we promise, and what we don’t

We take care to make sure our products work as described on current versions of the major browsers — Chrome, Safari, Firefox and Edge — on phones, tablets and computers. Because the products run in your browser, we cannot guarantee they will work on every possible device, browser or operating system, particularly very old ones. Again: please try the free demo first.

We do not promise the website itself will always be available or free of errors.

10. Our liability

If we fail to meet these terms, we are not responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.

Our total liability to you for any order will not exceed the amount you paid for that order.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products.

Nothing in these terms affects your statutory rights as a consumer.

11. Your data

We handle your personal information as described in our Privacy Policy.

Worth knowing: the photographs you add to our products stay on your own device. They are never uploaded to us and we never see them.

12. Complaints

If something has gone wrong, please email hello@littlenatter.co.uk and we will do our best to put it right. We aim to reply within [2] working days.

13. Governing law

These terms are governed by the law of England and Wales, and disputes will be handled by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country. If you live outside the UK, you may have additional rights under your local consumer law, which these terms do not remove.